Returns

RETURN POLICY

1 Legal right to withdraw from the purchase: Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us at GARBATELA, at the address, PASEO ALFONSO aloha@garbatela.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You may use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs to the initial shipping address without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you tell us otherwise, expressly detailing the payment method through which you want us to make the refund. You will not incur any costs as a result of the refund. Notwithstanding the above, we may withhold the refund until we have received the goods, or until you have presented proof of their return, depending on which condition is met first.

You must send us the products without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. In any case, you must assume the direct cost of returning the goods.

YOU HAVE 14 DAYS TO COMMUNICATE YOUR INTENT TO RETURN.

We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you tell us otherwise, expressly detailing the payment method through which you want us to make the refund. You will not incur any costs as a result of the refund. Notwithstanding the above, we may withhold the refund until we have received the goods in perfect condition.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

WE WILL REFUND YOU THE FULL AMOUNT OF THE VALUE OF THE ARTICLE WHEN WE HAVE RECEIVED IT AND ONCE REVISED WE VERIFY THAT IT IS IN PERFECT CONDITION WITHIN A MAXIMUM PERIOD OF 14 DAYS.

2 Contractual right of withdrawal

In addition to the legally recognized right of withdrawal for consumers and users and mentioned in clause 15.1 above, we grant you a period of 30 days from the Shipping Confirmation to return the products (except those mentioned in clause 15.3 below, with respect to which the right of withdrawal is excluded).

In the event that you return the products within the contractual period of the right of withdrawal, but once the legal period has elapsed, you will be refunded only the price paid for such products. You will be responsible for the direct costs of returning the product.

You may exercise your right of withdrawal in accordance with the provisions of clause 15.1 above, although if you inform us of your intention to withdraw from the contract after the legal withdrawal period has elapsed, you must in any case deliver the goods to us within a period of 30 days. from the Shipping Confirmation.

3 Common provisions

You will not have the right to withdraw from the contract whose purpose is the supply of any of the following products:

• – Personalized items.
• – Sealed music CDs/DVDs that have been unsealed after delivery.

– Goods sealed for health or hygiene reasons that have been unsealed after delivery.

UNDER NO CIRCUMSTANCES WILL AN ITEM BE RETURNED THAT HAS BEEN MADE EXPRESSLY FOR YOU.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the the product/s while they are in your possession. Please return the item using or including all its original packaging, instructions and other documents that may accompany it.

You may make returns by courier that you deem appropriate, bearing the direct costs of the return.

Returns via courier:

You must contact us through any of the aforementioned means to have proof of the return. If you no longer have the original packaging, you can return it in any packaging, as long as this ensures that the items are not lost, following the instructions that you will find in the “RETURNS” section on this website.

IN NO CASE WILL RETURNS WITH POST COLLECTED BE ACCEPTED.

Please note that, having delivered the order, in the event of exercising the legal or contractual right of withdrawal, when you are the one who organizes its transportation, without said service having been offered by us, we will not be able to assume the risk on the return package when it refers to causes not attributable to GARBATELA.

After examining the item we will inform you if you are entitled to a refund of the amounts paid. Reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first. The refund will always be made in the same payment method that you used to pay for the purchase. You will bear the cost and risk of returning the products to us, as stated above. If you have any questions, you can contact us through our contact channels or by calling 626 987 679.

If we receive an item outside the stipulated period, in poor condition, with incorrect content or that, in short, does not meet the characteristics to be able to withdraw from the contract, you will not be entitled to a refund of the amounts. In this case, we will contact you and if after two (2) months from when we put the item at your disposal you have not picked it up or refuse to receive it, we will not be responsible for it and it will be considered abandoned. We will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention.

Also, remember that you will be responsible for the contents of the return package. In the event that there is an error in the content of the return package not attributable to GARBATELA, we will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention.

In any case, the rights and actions recognized by current legislation remain safe.

4 Returns in the Canary Islands, Ceuta and Melilla

If you wish to exchange or return a product that was delivered in the Canary Islands, Ceuta or Melilla, you must contact us at telephone number 626 987 679 and make the return at your own cost.

5 Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with what is stipulated in the contract, you must contact us immediately through our contact channels providing the product details as well as the damage you suffer, or by calling the number 626 987 679 where we will tell you how to proceed.

We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for products that are returned due to a defect or defect, when it actually exists, will be fully refunded, including the delivery costs incurred to deliver the item to you and the costs you would have incurred to return it to us. The refund will be made in the same payment method that was used to pay for the purchase.

In any case, the rights recognized by current legislation remain safe.